Frequently Asked Questions

General Questions

Our treatments are popular, and as such, our bookings fill up fast. To ensure we have availability for your desired service, it is recommended that you book your appointment in advance to avoid disappointment. You can book online, by phone, or by coming in to our day spa.

We understand that sometimes you may need to change your schedule, but we ask that you give us 48 hours notice for all treatments requiring 2 hours or more. Cancellation or no-show within 48hrs of your appointment will incur a 50% charge for treatments booked or vouchers redeemed in full. Gift vouchers are non-refundable.

We recommend that you arrive 10-15 minutes before your appointment. This allows time for you to complete our consultation form, meet your therapist and be ready for your treatment.

Arriving late may unfortunately limit the time of your treatment. Plan your special time out and ensure you arrive on time to experience the complete benefits and pleasure of your treatment.

Simply inform your therapist that you need the restroom, and we can pause your treatment.

Yes, we offer a couples treatment room for all treatments on our menu. This is an ideal way to share your experience with your partner, friend or relative.

Preparing for your Appointment

Please wear whatever clothes are comfortable for you. During treatments our therapists are trained to drape you appropriately for privacy. Disposable underwear is available if required. Bathers are optional for our hydrotherapy treatments.

We offer a full menu to relax, revive and rejuvenate. When booking your appointment, our staff can help you choose specific treatments that are most appealing and beneficial to you. If you have any skin concern, we can discuss the best treatment plan for you during your personal consultation.

Please notify us when booking your treatments. We have certain treatments with products and techniques that are safe during pregnancy, and also some that are not recommended.

Please wear comfortable clothing, minimal jewelry and accessories. Robes and disposable underwear are also available.

Please bring bathers for the hydrotherapy spa and steam room. Please bring any gift vouchers you wish to redeem on the day. We provide robes, towels and lockers. Please leave your valuables at home, as we cannot take responsibility for valuables if left unattended in the store.

If you have any concerns regarding your health, including allergies, cold and flu, etc. please notify us when booking your treatment.

Payments

We accept cash, debit/credit cards, vouchers and buy now, pay later options.

We accept AfterPay payments via our website and PayPal pay in 4.

Facial Treatments

We offer a wide range of facial treatments, offering different services and the use of different products. Each facial is designed with a different goal in mind, whether it be to stop acne, prevent anti-aging or promote hydration. Contact us if you need help working out the best facial for you.

Facials are designed to not be painful. While you may feel some discomfort during an exfoliation or extraction, it won't be excessive. Should you feel any discomfort, let our technician know right away.

Some side effects might include redness or skin irritation. If this should happen, symptoms should subside in a day or two.

The frequency with which you should be getting a facial treatment depends on your skin type and the goals you want to reach with your skin. Contact us to discuss a schedule.

You sure can! We have a range of different facial treatments designed for all skin types. Contact us if you have any concerns.

Follow the technician's instructions, which may vary depending on the treatment. This could include instructions such as avoiding sun exposure, or skincare routine instructions.

We have facial treatments that start at $99.

Spa Treatments

We offer a diverse selection of spa treatments, whether you want to relax, improve your skin health, or simply want some pampering. This includes massages, body treatments, steam & spa, and waxing & tinting.

We will supply a robe and disposable underwear, so just wear what you're comfortable with.

We recommend drinking plenty of water after your treatment. After some treatments, we recommend minimal exercise for 48 hours and limiting sun exposure after having any skin treatments.

Fat Cavitation

Fat cavitation is a non-surgical body treatment that is designed to disrupt fat cells. Low-frequency ultrasound waves are applied to the desired area, which creates vibrations, causing bubbles in the fat cells, which, when burst disrupt the fat cell membrane, releasing the fat content. The body then eliminates the fat through the lymphatic system.

Fat cavitation is non-surgical, minimally invasive, with no downtime, and relatively painless.

The number of fat cavitation treatments depends on your body size, the treatment area and the desired result.

Some side effects might include temporary redness, swelling, and tenderness in the area that has been treated. It is recommended to drink water after the treatment.